Shipping Policy

We offer complimentary shipping within the USA on orders over $50.00

It takes 2 to 3 business days to process all orders, although rush orders are available upon request at additional S&H cost. We use first class USPS for most of our shipments. We Track every single shipment so that your order arrives in a timely fashion. We do not guarantee timely deliveries due to events that may occur out site our control , for example but not limited to: Mad rush during the holidays, hostile environment conditions or other events but we will do our best to provide support on any shipping issue that may arise.



Return Policy

We are happy to accept returns/exchanges  for UNOPENED/UNUSED items  in the first 15 days after delivery. Exchanges will be accepted for USED/OPENED items. Customer pay return shipping. NO EXCEPTIONS.

It takes 2 to 3 business days to process all orders, although rush orders are available upon request at additional S&H cost. We use first class USPS for most of our shipments. We Track every single shipment so that your order arrives in a timely fashion. We do not guarantee timely deliveries due to events that may occur outside our control, for example but not limited to: mad rush during the holidays, hostile environment conditions or other events but we will do our best to provide support on any shipping issue that may arise.

Please understand that ZAO is NOT responsible for any lost package or delivery delays due to lack of apartment, house or suite number, so please make sure you introduce all the information needed to avoid any problem. ZAO will not be responsible for shipping fees in case the package needs to be shipped again due to mentioned above. 

To open a return request please email at: info@zaoorganicmakeup.com